Privacy Notice

Introduction

Lesson Pro Limited (‘we’, ‘us’, ‘our’) is committed to ensuring your personal data is protected. Should we ask you to provide certain personal data by which you can be identified we will only use that personal data in accordance with this privacy statement. This notice sets out how we use and protect personal information for marketing purposes, including data which we gather from the use of our website, lessonpro.co.uk or our mobile application Lesson Pro (together known as ‘our sites’), use our other services or otherwise deal with us.  This privacy policy covers the processing of personal data of both players and professionals.

We are the controller and responsible for your personal data.

If you have any questions about this privacy policy or our data processing activities, please contact us in the following ways:

Address: Lesson Pro Limited, Forward House, 17 High Street, Henley In Arden, B95 5AA
Email: info@lessonpro.co.uk

We keep our privacy policy under regular review and may update it from time to time.  Please check back here for updates.  This version was last updated on 30.09.21.

It is important that the personal data that we hold about you is accurate and current.  Please keep us informed if your personal data changes during your relationship with us.

Personal Data We Process 

Personal data means any information about an individual from which that individual can be identified, or which relates to an identified individual.  It does not include any anonymous data.

We use different methods to collect data from and about you, including through:

  • Direct interactions between you and us, such as where you download or register our mobile application, [make a purchase (either in-app, via our website or otherwise)], sign up for a player or a professional account on our sites, fill in forms on our sites, correspond with us (e.g. by email, phone or chat), [share data via the sites’ social media functions], request marketing from us, subscribe to our service or publications, [enter a competition, promotion or survey] or report a problem, give us feedback or contact us.
  • [Automated technologies or interactions, such as where you interact with our sites or download our mobile application we will automatically collect data about your device, equipment, browsing actions and patterns, including using cookies and other similar technologies.  [We may also receive data about you if you visit other websites employing our cookies or similar technologies.]  [We will also use GPS technology to determine your current location, where you have given your consent.  That consent can be withdrawn at any time by disabling location data in your settings.
  • [We will also receive personal data about you from various third parties [and public sources] including, analytics providers, advertising networks and search information providers.]

We may process (including collect, use, store or transfer) the following types of personal data about you:

  • Identity data such as your first name, last name, username, marital status, title, date of birth and gender.
  • Contact data such as your address, email address and telephone number.
  • Profile data which you input into your Lesson Pro profile, including your shoe size, glove size, photograph, golf handicap, golf clubs you use, personal club yardages and other preferences.
  • [Financial data such as your bank account and payment card details.]
  • [Transaction data including details about payments to and from you and other details of lesson payments, lesson history or other services that you have purchased from us.]
  • [Technical data includes internet protocol (IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating systems and platform and other technology on the devices you use to access the sites.]
  • Usage data including information about how your use our sites and our services.
  • Preferences data about your marketing preferences and other preferences for how you would like us to contact you.
  • [Where you are a professional, your unique code assigned to you by us.]
  • [Where you are a player, any professionals you may link to.]
  • [We also use [GPS technology] to determine your current location. Some of our location-enabled services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by [disabling location data in your settings [OTHER]].]

We may also collect, use and share aggregated data such as statistical or demographic data for any purpose.  Aggregated data may be derived from your personal data but is not personal data as it will not directly or indirectly reveal your identity.  However, if we combine aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data and will use that personal data in accordance with this privacy policy.

[We do not process any special categories of personal data or criminal convictions or offences data.]

Purposes for which we use your Personal Data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our sites or our services). In this case, we may have to cancel a service you have with us, but we will notify you if this is the case at the time.

We have set out below, in a table format, a description of all the ways we plan to use your personal data and which of the legal bases we rely on to do so, as required under the data protection law.  We have also identified what our legitimate interests are where appropriate.  Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Below is the Purpose/ Processing Activity and the legal basis for processing including basis of legitimate interest

To install our mobile application
Performance of a contract with you.
Consent, where required.

To allow you to book a lesson or to provide you with other services on our sites (including lesson histories)
Performance of a contract with you.

To allow players and professionals to contact each other
Performance of a contract with you.
Legitimate interests (to allow you to use our services on our sites).

To provide professionals with access to player accounts.
Legitimate interests (to allow you to use our services on our sites).

To provide you with a demo where you request a demo
Consent, where required
Performance of a contract with you.

To register you as a professional or a player on our sites
Performance of a contract with you

To process your purchases including to manage payments, fees and charges or collect and recover money owed to us.
Performance of a contract with you
Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you including notifying you about changes to our sites, services terms or privacy policy
Performance of a contract with you
Necessary to comply with a legal obligation

To ask you to leave a review or take a survey and to consider or analyse the results of that review or survey
Necessary for our legitimate interests (to keep our records updated and to study how customers use our sites/ services)

To administer and protect our business and our sites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
Necessary to comply with a legal obligation

To deliver relevant site content and advertisements to you, sometimes on behalf of third parties
Consent, where required.
Necessary for our, your and third party advertiser’s legitimate interests (to ensure that advertisements you see on our sites are relevant to you).

To measure or understand the effectiveness of the advertising we serve to you
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our sites, services, marketing, customer relationships and experiences including by monitoring trends.
Necessary for our legitimate interests (to define types of customers for our services, to keep our sites updated and relevant, to develop our business and to inform our marketing strategy)

To form a view on what we think you may want or need or what may be of interest to you.
Necessary for our legitimate interests (to develop our products/services and grow our business)

To make suggestions and recommendations to you about goods or services that may be of interest to you
Consent (where required)
Necessary for our legitimate interests (to develop our products/services and grow our business)

To comply with our legal obligations
Necessary to comply with a legal obligation.

[To send marketing communications to you by email or post]
Consent (where required)
Necessary for our legitimate interests (to provide you with information about products and services that might be of interest to you)

[To enable you to take part in a prize draw or competition.]
Performance of a contract with you

Marketing: opting out

You can ask us to stop sending you marketing messages at any time by either:

  • logging into our sites and checking or unchecking relevant boxes to adjust your marketing preferences;
  • following the opt-out links on any marketing message sent to you; or
  • by emailing info@lessonpro.co.uk at any time.

Professionals use of Player’s Personal Data

Where you are a player and you use our sites and services, [where you give us your consent to do so], we will provide [professionals that you identify] with personal data about you, including [your contact details and your profile data.  Those professionals will be data controllers in their own right in respect of their use of your personal data for their own purposes and will process your personal data in accordance with their own privacy policies.

Cookies

Our sites use cookies to distinguish you from other users on our sites.  This helps us to analyse the number of users visiting our sites, to understand how people use our sites, to provide you with a good experience when you browse our sites and allows us to improve our sites.  A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.  You can find more information about the individual cookies we use and the purposes for which we use them in our cookie policy, available here www.lessonpro.co.uk/cookie-policy.

Disclosures of your Personal Data

We may share your personal data with the parties set out below for the purposes set out in the table:

  • Service providers acting as processors who provide [IT and system administration, app/ website hosting, database management, app/website development and support, email marketing management and back office and consultancy services.]
  • Where you are a player, professionals on our sites for the purposes set out in this privacy policy.
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.
  • [Market research or customer survey providers, price comparison sites and fraud prevention services.]
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

Please note that information that you [include on your profile] on our sites will not be available publicly to all other students and professionals on our sites.

International Data Transfers

We may transfer your personal data out of the UK.  Where we do so, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK Government.
  • Where we use certain service providers, we may use specific contracts approved by the UK Government which give personal data the same protection it has in the UK.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your Rights

Where we use or store personal data relating to you, you have the following rights in relation to your personal data:

  • to ask us not to process your personal data for marketing purposes;
  • To ask us not to process your personal data where it is processed on the basis of legitimate interests provided that there are no compelling reasons for that processing;
  • To ask us not to process your personal data for scientific or historical research purposes, where relevant, unless the processing is necessary in the public interest.
  • to request from us access to personal information held about you;
  • to ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
  • to ask for data to be erased provided that the personal data is no longer necessary for the purposes for which it was collected, you withdraw consent (if the legal basis for processing is consent), you exercise your right to object, and there are no overriding legitimate grounds for processing, the data is unlawfully processed, the data needs to be erased to comply with a legal obligation or the data is children’s data and was collected in relation to an offer of information society services;
  • to ask for the processing of that information to be restricted if the accuracy of that data is contested, the processing is unlawful, the personal data is no longer necessary for the purposes for which it was collected or you exercise your right to object (pending verification of whether there are legitimate grounds for processing);
  • to ask for data portability if the processing is carried out by automated means and the legal basis for processing is consent or contract.

If you wish to exercise any of the rights set out above, please contact us.

For further information, we have provided a link to the Information Commissioner’s Office’s for additional guidance – Please click here.

Contact 

If you have any cause for concern about our handling of personal information, please contact us using the details below:

Lesson Pro Limited, Forward House, 17 High Street, Henley In Arden, B95 5AA
Email: info@lessonpro.co.uk

If we are not able to resolve your concerns about our handling of personal information, you have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk).  We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.